We want all our customers to be fully satisfied with every item that they purchased from fogsupermarket If you are not satisfied with an item that you have purchased, you may return the item within 24hours of delivery for a full refund of the purchase price, excluding the shipping, handling, and other charges. 
The item must be returned in good condition, in original boxes, and with receipt/invoice, parts and accessories to ensure refund credit.

RETURN RULES AND RESTRICTIONS

• You must include the return form or bottom portion of the original packing slip. Be certain to save copies for your records.
• Shipping and handling costs, gift-wrap costs and other charges are non-refundable.
• We will not accept C.O.D. or third-party billing for returned merchandise.
• In the case of shipping damages, please contact the carrier or our Customer Support department at 09038140531.
• You can expect a refund in the same form of payment originally used for purchase within 48hours  of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax.
• Items purchased at our online store may not be returned to a retail store.
• Items purchased at a retail store may not be returned to our online store.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, contact a Customer Support Representative within 1 day of delivery at 09038140531. Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. fogsupermarket will make every reasonable effort to assist you with your return. If you do not contact Customer Support, you are responsible for all return shipping charges.
If there is extensive damage to the carton upon delivery, contact a Customer Support Representative immediately at 09038140531. Please have your order number available when you call.

CREDIT

You can expect a refund in the same form of payment you originally used for purchase, within 2 days of our receiving your returned product. We will cover the return shipping cost if the return is a result of a manufacturing defect or shipping error.

RETURNING AN ITEM

Not what you were expecting?  If you are not satisfied with an item that you have purchased, you may return the item within 1 days of delivery.  To contact our Customer Service Team, please call 09038140531 for return instructions.  

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All items must be returned in good condition, to ensure credit.
2. Please include your order number, billing name, and address with the item(s).
3. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. All returned products should be returned back to any of our local stores across the state